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We offer all our clients fast quality support 24 hours a day, 7 days a week. You can contact us:
1. THROUGH THE WEB HOSTING CONTROL PANEL (CP).
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CPanel Help. Fast and easy explanations of each page of the Control Panel. Simply click on the
DOCUMENTATION link in the bottom left corner of your CPanel
interface.
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Reseller
Help (WHM). Resellers can find documentation here.
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Video Tutorials. We have made over 40 movies, so that you can become familiar with our Control Panel as quickly as possible by watching the relevant movie.
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Online Community. Our forum allows customers to
interact with each other, discuss issues and share
experiences. Want an unbiased opinion about our services?
This is the place to get it.
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Members System. If you still haven’t found the answer
to your question, the members system offers flash tutorials,
knowledgebase articles, links to contact support, manage
your account, and more.
2. THROUGH OUR WEBSITE.
You can use
our online form and get in touch with us 24 hours a day.
If you still haven’t found the answer to your question, we
suggest that you use our Ticketing System. Each ticket is
replied to within no more than 60 minutes after it has been
opened. In order to supervise and maintain a high quality
support service, we insist that a unique ticket is opened for
each problem through the Submit a Support Request link in your CPanel.
3. BY PHONE. YOU CAN CONTACT US AT:
US TOLL FREE PHONE: 1-888-556-0740
Please, prepare your account information in advance when calling us to request help.
4. THROUGH THE LIVE CHAT BUTTON ON OUR WEBSITE.
IMPORTANT!!! If you are a client of
Webresellers and wish to request help through our website, by
phone or through the Live Chat button, we will ask you to open a
Ticket through your hosting Control Panel. This way we can supervise the quality of our customer support, which will improve the quality of our services in general.
5. Via Email
You can sent email to: support @ bigdogservers.com
Please include your name, domain name, issue, and any
information that may assist us in resolving your issue for you.
All support tickets are routed to the support analysts directly
24/7.
** Please note, we don't assist or trouble shoot 3rd party
scripts or custom scripts that aren't installed by our servers.
You should contact the vendor of your custom script or review
their website for further assistance.
6. BILLING
In our billing system, you can view your account details, add
services to your account, upgrade/downgrade your account, or
cancel your account. Please login in
members area.
You can also send email to billing @ bigdogservers.com
FIREWALL
Are you having connection
issues? To see if your IP address is being blocked by our
firewall...
CLICK HERE. If you
IP address is listed, please open a support ticket to get your
IP address removed from our firewall blocked list. By
default our firewall will block any IP that attempts to login to
our network or servers and fails to login 5 times in a row. This
security protects your site & data from potential hackers trying
to access your site, server, data, or account(s).
 
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